Warranty Information

Our Industry-Leading Warranty

Manufacturer’s lifetime warranty against defects

To the end user (customer), SmarterWater warrants that all “covered items” including its fittings, SmartSoft™ media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

The above warranties will not cover for defects or damage arising from:

• • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.

• • Accident or defects caused by acts of God, such as fire or freezing.

• • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

Conditions of Privately owned SmarterWater (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria if:

• • Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.

• • The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.

• • Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.

• • Presence of iron and/or manganese in the water will cause the media to become oxidized.

In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-888-860-2208 for your pre-treatment needs.

SMARTERWATER PREMIUM WHOLE HOUSE WATER FILTER SYSTEM

Manufacturer’s Lifetime Warranty against defects on all covered items

To the end user (customer), SmarterWater warrants that it’s fittings, SmartSoft™ media, tanks, housings, bypass’s, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:

• • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.

• • Accident or defects caused by acts of God, such as fire or freezing.

• • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

SmarterWater Guarantee of Performance

SmarterWater assures its Customers that the Carbon exclusive to SmarterWater can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.

SMARTERWATER SMARTSOFT SALT-FREE WATER SOFTENERS

Manufacturer’s lifetime warranty against defects

To the end user (customer), SmarterWater warrants that all its SmartSoft™ salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

The above warranties will not cover for defects or damage arising from:

• • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.

• • Accident or defects caused by acts of God, such as fire or freezing.

• • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

Conditions of Privately owned Smarter Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:

• • Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.

• • The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.

• • Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.

• • Presence of iron and/or manganese in the water will cause the media to become oxidized.

In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-888-860-2208 for your pre-treatment needs.

SMARTERWATER PRODUCT WARRANTIES

Lifetime Warranty on all SmarterWater products

To the end user (customer), SmarterWater warrants that all “covered items” including its fittings, SmartSoft™ media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

Limited Warranty for a period of 10- years

To the end user (customer), SmarterWater warrants that the following Covered items- retention tanks and mineral tanks (14″ or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.

Limited Warranty for a period of 7- years

To the end user (customer), SmarterWater warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 7-years under normal application, service and use.

LIMITATIONS AND RESPONSIBILITIES

The obligation of SmarterWater to the customer:

Subject to these warranties, SmarterWater is not responsible nor liable for plumber fees or costs involving damaged goods. 

To the Customer:

Prior to return or repair, it is binding on the Customer to obtain from SmarterWater a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SmarterWater.

Return of Covered Items:

Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they’ll be expected to bear the expenses.

Warranty:

1. 1. Warranties will not cover for defects or damage arising from:
      1. 1. Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
      1. 1. Accident or defects caused by acts of God, such as fire or freezing.
      1. 1. Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

1. 1. Improper maintenance such as failure to replace filters or media at the appropriate time will be judged as “neglect”. So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.

1. 1. Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Warranty will be considered nulled if the system is removed from the location it was installed initially.

1. 1. Warranty begins on the date the product is delivered to the customer.

1. 1. This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.

1. 1. SmarterWater’s liability as contained in this warranties shall not exceed the product’s cost.

1. 1. SmarterWater will not be held liable for any loss, incidental or consequential damages. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into.

1. 1. The laws of the state of Florida govern these warranties and it may change without notice at any point in time.